FAQ

Yes. It's required. If you have not registered a buyer account, we will not be able to provide order service for you.

If you can't login your account,Please follow below steps to check:

1/ Make sure the account email address and password are correct.

2/ We support multi ways to login: Email address, Google, Facebook, Twitter, LinkedIn and Amazon account, please make sure using the correct account to login.

3/ If you forgot password, click 'Forgot your password' button on login page to reset.

4/ If you still can't login after checking for all possible problems, contact us for further help.

You can edit or change your account details through 'My Account' setting.

Note: Email address can't be changed after registration is completed. Please contact us to delete your account if necessary.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Log in your user account. If you don't have the account yet, Please click the user buttom on the right top to register one.

2/ You can click 'BUY IT NOW' on the product page and go to Checkout Page directly if you only want to purchase one.

3/ If you would like to purchase more than one items, please add them into your Shopping Cart first. Then go to Shopping Cart (Button is on the right top of pages) and check out when your item selection is done.

4/ Complete your shipping and billing information.

5/ Fill payment information to complete the purchase. We accept PAYPAL and Credit Card Payment.

Shipping address could be modified before order being shipped out. Order could also be cancelled by yourself before shipping.

Please Note: Order can't be cancelled once it's shipped out. You could contact us if you need help.

We accept Credit Card of Visa, MasterCard, American Express, Debit Card, PayPal, and Online Bank Transfer such as Western Union.

We need 1-3 days to process the order. If you chose standard shipping, normally it takes 10-15 days to arrive, For express shipping, it takes 3-7 days to arrive.

Note: Due to the COVID-19 epidemic influence, there is a shortage of global transport resource which may delay your order. Please be a little more patience when your order can't arrive on time.

We will send the tracking No. via E-mail once the order been shipped. You can also get the tracking No. in order details. It could be tracked on https://www.17track.net/en.

First, we are sorry for that inconvenience. It may be caused by invalid shipping address or other shipping info. You could contact to our customer service for help.

For multiple product orders, sometimes we ship in more than one packages. So please wait a few more days, you will receive all of them.

First, Please contact your local customs ask for details. If can't solve the problem, Please contact us, we will do our best to help you out.

There are many reasons for the loss of a package, such as the loss caused by the shipping carrier, package send to the wrong place, or some force majeure caused the loss. If happens unfortunately, please contact us for assistance.

1/ You can apply return or exchange within 15 days after receiving the items. We will make refund or change the item for you after we receive the return. Return or exchange products must be in good condition and resaleable.

2/ If you receive a wrong or not as described or damaged items, Please send us the pictures of order to confirm. We will make full refund for you or resend the order after confirmed.

3/ A slight flaws for some artworks are normal, do not apply to the return policy of damaged products.

Please contact us via E-mail or WhatsApp first for return address. Then use your local logistics provider to return the item and send the tracking No. to us.

1, If you receive the wrong item or not as described, we will pay the freight. We will add the return freight to the total amount of the order for the refund after receive your return.

2, If there is no problem with the items we shipped, and you want to return or exchange anyway, the buyer will pay for the freight.

2, If you receive damaged items, we will make full refund for you and you do not need to return it.

Generally, it depends on the payment method you used when placed order. According to our experience, credit and debit card payment orders will take 7-15 days, PayPal payment orders will be take 3-7 days.

When you sign up for a buyer account, you will receive three coupons totaling $50, which can be used for different amounts of orders.

We will also offer a 5% discount for orders over $100.

In general, we do not offer additional discounts for separate orders. If your order amout is high, you can contact us and we will offer you a reasonable discount code based on the amount of your order if possible.

Sorry, coupon can't be added once an order is placed. But you can cancel the order and get a full refund if the order has not yet been shipped, then the coupon can be used for the new order.

Sorry, we can't offer COD now.